Privacy Policy

Effective date: November 19, 2025

TLC Alliance, Inc. (“TLC Alliance,” “we,” “us,” or “our”) operates the website www.tlcalliance.org (the “Site”) and related online services, including our membership offerings and any events or products we make available (collectively, the “Services”).

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our Site, make a purchase, join our membership, or otherwise interact with us.

By using our Site or Services, you agree to the practices described here. If you do not agree, do not use the Site or Services.

1. Information We Collect

We collect information in three main ways: (a) you provide it to us, (b) it’s collected automatically, and (c) it comes from third-party platforms we use.

1.1 Information You Provide Directly

When you interact with us, you may provide:

  • Contact details: name, email address, phone number, mailing address.

  • Account information: username, password, profile details when you create or access an account (for example, through our Mighty Networks community platform).

  • Membership information: information you provide when joining TLC Alliance, RSVPing to events, or updating your Mighty Networks membership profile.

  • Order and transaction details: products or services purchased, billing address, shipping address, and related details.

  • Message content: information you send through contact forms, event registrations, surveys, or other forms on the Site.

  • Newsletter/community info: if you sign up to receive updates, newsletters, or join our Mighty Networks community, we collect the information you submit with that registration (such as name and email).

1.2 Payment Information

When you make a purchase through our Site (using Squarespace Commerce), your payment is processed by third-party payment processors. We do not store your full credit card number. We may receive limited information related to your transaction, such as the last four digits of your card, payment method type, and transaction status, for recordkeeping and fraud prevention.

1.3 Information Collected Automatically

When you visit or use our Site, we and our service providers automatically collect certain information using cookies and similar technologies, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and links clicked

  • Referring/exit pages

  • Dates and times of access

  • General location information (based on IP)

We use Google Analytics 4 and Squarespace’s built-in analytics to understand how visitors use our Site and to improve performance and content.

1.4 Information from Third-Party Platforms

We may receive information from:

  • Mighty Networks: when you join or interact with our Mighty Networks community (e.g., profile information, engagement data, membership status).

  • Email and marketing tools: if we use Mighty Networks or other providers to send emails or manage communities, those services may share basic engagement metrics with us (such as opens, clicks, unsubscribes).

The information we receive depends on your settings and the policies of those third-party services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and operate the Services

    • Create and manage your account or membership

    • Process and fulfill orders, registrations, and payments

    • Communicate with you about your purchases, membership, and events

  • Communicate with you

    • Respond to your questions and requests

    • Send service-related notices (for example, changes to this Policy or our Terms)

    • Send newsletters, updates, and marketing communications where permitted

  • Improve and personalize the Site

    • Analyze usage and performance

    • Develop new features, content, and offerings

    • Personalize content, recommendations, and communications

  • Security, fraud, and legal compliance

    • Detect and prevent fraud or misuse

    • Protect the security and integrity of our systems

    • Comply with applicable laws, regulations, and legal process

    • Enforce our terms, policies, and other agreements

We may aggregate or de-identify information so that it no longer identifies you personally, and use that information for any lawful purpose.

3. Legal Bases for Processing (EEA/UK Visitors)

If you are in the European Economic Area or the United Kingdom, we process your personal information on the following legal bases:

  • Performance of a contract: to provide our Services and fulfill our obligations to you.

  • Legitimate interests: to operate, improve, secure, and promote our Services in a way that does not override your rights and freedoms.

  • Consent: for certain marketing communications or cookies/analytics where required by law.

  • Legal obligations: to comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

4.1 Service Providers

We share information with trusted third parties who perform services on our behalf, such as:

  • Website hosting and platform: Squarespace (including Squarespace Commerce). TLC Alliance

  • Payment processors: to process payments for orders and memberships.

  • Community and membership platform: Mighty Networks, to manage community spaces, user accounts, and related communications.

  • Analytics providers: Google Analytics 4, Squarespace analytics, and similar tools.

  • Email and communication tools: services used to send emails, newsletters, and notifications.

These providers are allowed to use your information only as necessary to provide services to us and are expected to protect it appropriately.

4.2 Business and Legal Transfers

We may disclose information:

  • If required by law, regulation, legal process, or government request.

  • To protect the rights, property, or safety of TLC Alliance, our users, or others.

  • In connection with an actual or potential business transaction (e.g., merger, acquisition, restructuring); in such cases, your information may be transferred as part of the transaction, subject to appropriate safeguards.

5. Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels and local storage) to:

  • Remember your preferences and settings

  • Keep you logged in where applicable

  • Analyze how visitors use the Site

  • Improve site performance and content

You can control cookies through your browser settings, including blocking or deleting them. If you disable cookies, some features of the Site may not function correctly.

Google Analytics may set its own cookies; you can learn more about how Google collects and processes data and how to opt out by visiting Google’s privacy and ad settings.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide the Services and maintain your membership or account

  • Fulfill orders and keep appropriate business records

  • Comply with applicable legal, tax, and accounting requirements

  • Resolve disputes and enforce our agreements

Retention periods vary depending on the type of data and our legal obligations. When we no longer need the information, we will delete it or anonymize it.

7. How We Protect Your Information

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use the Site and Services at your own risk.

8. Your Rights and Choices

Your rights depend on where you live, but may include:

  • Access and correction: You can request access to the personal information we hold about you and ask us to correct or update it.

  • Deletion: You can request that we delete certain personal information, subject to legal and operational limits.

  • Opt-out of marketing: You can unsubscribe from marketing emails by using the “unsubscribe” link in our messages or by contacting us.

  • Account settings: If you have an account (for example, through Mighty Networks), you can update certain information directly in your account settings.

California Privacy Rights (CPRA/CCPA)

If you are a California resident, you may have additional rights regarding your personal information, such as:

  • The right to know what categories of personal information we collect, use, disclose, and (if applicable) “sell” or “share”

  • The right to request access to specific pieces of personal information

  • The right to request deletion of certain personal information

  • The right to correct inaccurate personal information

  • The right to opt out of certain data “sharing” for cross-context behavioral advertising

  • The right not to receive discriminatory treatment for exercising your privacy rights

We do not sell personal information as “sell” is defined under California law.

To exercise any of these rights, contact us using the details in the “Contact Us” section below. We may need to verify your identity before completing your request.

9. Third-Party Websites and Services

Our Site may link to third-party websites or services (including Mighty Networks, social media sites, and others). We are not responsible for the privacy practices or content of those third parties.

If you access or use a third-party service, that service’s own terms and privacy policy will apply.

10. Children’s Privacy

Our Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take steps to delete it. If you believe a child has provided us with personal information, please contact us promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective date” at the top.

Your continued use of the Site or Services after an updated Policy is posted means you accept the changes.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, you can contact us via our website form or at:

TLC Alliance, Inc.
2495 Crystal Drive
Santa Clara, CA 95051
Email: info@tlcalliance.org
Phone: (510) 427-6633